Support

1. How to Contact Support

Support requests may be sent by email to support@ikstudios.nl.

Please include a clear description of the issue, the application or service involved, the device type, operating system version, and any relevant steps that led to the issue.

2. Support Scope

IK Studios can assist with:

• application questions,
• website issues,
• bug reports,
• feature questions,
• privacy or data requests,
• general business inquiries.

3. Response Times

IK Studios aims to respond to support requests within a reasonable timeframe.

Response times may vary depending on request volume, complexity, weekends, holidays, and whether additional investigation is needed.

4. Privacy and Security Requests

Privacy, GDPR, data access, correction, deletion, or security-related requests may be sent to support@ikstudios.nl.

IK Studios may request additional information when necessary to verify a request and protect user privacy.

5. Application Data

Some IK Studios applications may store data locally on the user's device.

If an application stores data locally, IK Studios may not be able to recover deleted data, forgotten credentials, or device-only information unless a recovery method is built into the application or operating system.

6. Bug Reports

When reporting a bug, please include:

• the application or page name,
• the device and operating system,
• what you expected to happen,
• what actually happened,
• screenshots or screen recordings if useful,
• steps to reproduce the issue.

7. Business Inquiries

Business, collaboration, press, and general inquiries may also be sent to support@ikstudios.nl.