Your EU right of withdrawal
If you are a consumer in the EU/EEA, you generally have 14 days to withdraw from a distance purchase. For digital content and services, you may ask us to begin immediately; where you do and you acknowledge that you lose the right of withdrawal once performance has begun, the statutory cooling-off period may no longer apply. We will always make this clear at checkout.
How to request a refund
Email support@ikstudios.nl with your account email and order details, or use the billing portal where available. We aim to respond quickly and to treat reasonable requests fairly.
Subscriptions
You can cancel a subscription at any time to stop future charges; see the Subscription Terms. Beyond your statutory rights, we do not generally refund the unused part of a period already started, unless the law or the specific offer says otherwise.
App-store purchases
If you bought through an app store, that store processes refunds under its own policy. We cannot directly refund an app-store purchase; please use the store's refund process. We are happy to help you understand your options.
Exceptions
We may decline refunds for clear abuse, fraud, or breaches of our Acceptable Use Policy. Nothing here limits mandatory consumer-protection rights in your country of residence.