Plans & billing
Paid products are offered on subscription plans described at the point of sale. Billing is processed by Stripe; app-store subscriptions are billed by the relevant store. Prices are shown inclusive or exclusive of VAT as indicated at checkout, depending on your location.
Product-specific pricing and plan details for Vault One are set out in the Vault One billing policy.
Renewals
Unless stated otherwise, subscriptions renew automatically at the end of each billing period at the then-current price, until you cancel. We will make the renewal cadence clear before you buy.
Price changes
If we change the price of a plan, we will give you reasonable advance notice before it takes effect on your renewal, so you can decide whether to continue. Changes never apply retroactively to a period you have already paid for.
Cancellation
You can cancel at any time. Cancellation stops future renewals and takes effect at the end of your current paid period, during which you keep access. Manage Stripe-billed subscriptions through the in-product billing portal; manage app-store subscriptions in your store account.
Trials & introductory offers
Where we offer a trial or introductory offer, its terms — including duration and what happens when it ends — are shown when you sign up. If a trial converts to a paid plan, we will have made that clear beforehand.
Taxes & non-payment
You are responsible for applicable taxes shown at checkout. If a payment fails, we may retry, pause, or suspend paid features until it is resolved. We are not responsible for fees your bank or card issuer charges.
Refunds
Your withdrawal and refund rights are described in the Refund Policy, including EU consumer rights and how app-store purchases are handled.